Questions that are frequently asked about the use of ISHINOYA Beppu are compiled here.
If you cannot find the answer to your question here, please use the inquiry form.

• What are the check-in and check-out times?

  We basically follow the schedule below.

  Check-in:
  15:00–19:00 (with dinner)
  15:00–22:00 (without dinner)

  Check-out:
  8:00–11:00

  *May vary depending on the accommodation plan. Please check your plan details.

• Where do I check in and check out?

  The front desk is located at the SHONIN PARK reception.
  Please come to the reception desk.

• Can I check in early?

  Early check-in before 15:00 is not available.
  However, we can store your luggage and vehicle—please ask at the front desk.

• Can I check out late?

  Late check-out may incur an additional fee. Please contact us for details.

• Can I store luggage before check-in or after check-out?

  Yes, we can hold your luggage at the front desk.

• Can I ship luggage to the hotel?

  Yes, we accept shipped luggage.
  Please write your check-in date and full name on the delivery slip.
  Due to limited storage space, please inform us in advance.

• Can I pay for my stay with a credit card?

  The following credit cards are accepted:
  ■VISA
  ■JCB
  ■Diners Club
  ■Master Card
  ■AMEX
  ■Discover
  ■UnionPay, etc.

  *Accepted credit cards for on-site payment may differ from those for online payments.
  *Some plans do not accept credit card payments as indicated. Please refer to the plan details.

• What other payment methods are accepted on-site?

  In addition to cash, the following payment methods are accepted:

  ·Electronic money (iD, Rakuten Edy, nanaco, WAON, QUICPay, transit IC cards)
  ·QR code payments (Rakuten Pay, d Payment, PayPay, Merpay, au PAY, Yucho Pay, Alipay, WeChat Pay, UnionPay)

  *Please note that gift certificates and gift cards are not accepted.

• Do you offer currency exchange services?

  No, currency exchange is not available.

• When do cancellation fees apply?

  They apply as stated in our accommodation agreement.
  Please refer to the Terms for details.

• Can minors stay alone?

  Minors without a parent/guardian must present a completed parental consent form at check-in.
  One form per minor is required.
  Download the “Parental/Guardian Consent Form for Minor Guests” here.

• Is internet access available?

  All guest rooms are equipped with free Wi-Fi.

• Is the open-air bath in the guest room a hot spring?

  Yes, the open-air bath is a hot spring.

• Are yukata and amenities provided?

  Yes, in-room loungewear and amenities are provided.

• Do the guest rooms have an ocean view?

  Yes, all guest rooms offer an ocean view.

• Are there smoking rooms?

  All guest rooms are non-smoking.